Do you track my flight?
Yes. Flight tracking is included on every airport pickup, and we adjust your pickup time automatically if your flight is delayed — at no extra charge.
Is the pricing really a flat rate?
Yes. Your rate is confirmed when you book and does not change — no surge pricing, no surprise fees at pickup.
What’s your cancellation policy?
Cancel free of charge up to 24 hours before your scheduled pickup.
What’s the difference between shared and private shuttle?
Shared shuttle is $40/person (minimum 3 passengers) with possible multiple pickups along the way. Private van or SUV is a flat rate, direct with no stops, and has more room for luggage. See the full comparison and pricing.
Do you serve all the Galveston cruise terminals?
Yes — Terminals 10, 16, 25, and 28, covering Royal Caribbean, MSC, Norwegian, Carnival, and Disney sailings. See our terminal guide for addresses.
Can I bring a car seat, or book a child seat?
Child seats are available for +$15 each — just let us know when you book.
How much luggage can I bring?
Shared shuttle allows 1 checked bag plus 1 carry-on per person. Private van and SUV have significantly more cargo space — let us know if you’re bringing extra luggage or bulky items.
Do you offer meet & greet at the airport?
Yes, for +$50 your driver will meet you inside baggage claim with a sign and help with your bags.
Do you pick up from Houston suburbs, not just the airport?
Yes — we have set rates for The Woodlands and Sugar Land, and can quote other Houston-area pickups. See routes & pricing or contact us.
Are you available for round-trip bookings?
Yes — book your airport-to-port trip and your return port-to-airport trip together, or separately, whichever is easier for your itinerary.
What if my group is larger than 10 passengers?
No problem — we dispatch multiple vans or SUVs together so your whole party travels at the same time. Just let us know your group size when you book and we’ll arrange the right combination of vehicles.